If that doesn’t help, reinstall those apps, reboot your device, and give it another try. In order to resolve these, we suggest clearing the cache and data from the Lens and Google apps. Some Moto Z4 users have had a hard time with certain Google services, like Google Lens or Google Assistant. Google Lens or Assistant not working properly If you don’t have a protective casing, make sure all options are enabled in Location services and reset the device to factory settings if the issue persists. Those tend to meddle with GPS and location services. If you are affected by this, make sure you don’t have any aluminum protective casing on. GPS not workingĪnother problem that’s frequently reported is related to GPS as some system (and third-party) apps are not updating location. ![]() If that doesn’t help, use your warranty to ask for the replacement as the issue is definitely hardware-related. If you are experiencing Moto Z4 issues with the sound output and there’s no sound at all no matter what you do, the only thing we can recommend is resetting your device to factory settings. We already mentioned that this exact device, based on reports, doesn’t shine when it comes to audio output. If that doesn’t work, you can reset your network settings or, eventually, reset your device to factory settings. In case the Hotspot is working as intended, make sure to contact your carrier. In order to troubleshoot it, try using an alternative SIM card and test it that way. This is, based on our research, strictly a carrier issue and not the problem caused by Motorola. So, make sure to remove the screen protector or, if you are determined to use one, check what official screen protectors are supported by the Moto Z4. Or, on the other hand, the issue is hardware-related and the screen protector is probably covering sensors. Either there’s something wrong with your Call app, so you should clear the cache and data from it. In case you are experiencing issues like this, there are two things we can recommend. ![]() We assure you that, based on official reports, this was an intentional design in order to make removal and placement of the said accessories. This applies to Moto Style Shells, as well. This is regularly discussed on various public forums and many users don’t like the way Moto Mods fit on the Moto Z4, as they are sticking on both sides. Finally, if nothing helps reset your device to factory settings. Also, we highly recommend removing the screen protector from your device. Try removing your SIM card and rebooting your device. The issue seems to manifests in a variety of ways, especially repetitive screen freezing while tapping or scrolling, or under-the-display fingerprint sensor issues. Ghost touch issues are not frequent but they did occur for some Moto Z4 users. So, in case you are unable to utilize your wired Xbox controller, just update the OS and the problem should be gone.
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